Refund policy

At HomeDepot Daily, customer satisfaction is one of our highest priorities. We stand behind the quality of the home, kitchen, and everyday-use products we offer and want every customer to shop with confidence.

Please review our Return & Refund Policy carefully before submitting a request.

🛡️ 30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unused or only briefly tested
• Clean and in resellable condition
• Returned in its original packaging
• Complete with all accessories, manuals, cables, attachments, and included components

We cannot accept returns for items that show:

• Visible wear, damage, stains, or excessive use
• Signs of washing, modification, or improper handling
• Missing accessories, components, manuals, or original packaging
• Damage caused after delivery
• Evidence that the product was used in a way that prevents resale

⚠️ Important Product Information

HomeDepot Daily offers home, kitchen, storage, cleaning, and everyday household products.

Please note:

• Product packaging may vary slightly between manufacturing batches
• Minor differences in color may occur because of lighting, photography, or screen settings
• Small differences in measurements, print placement, or finishing may occur
• Packaging may be updated without prior notice
• All products are inspected before shipment

Minor cosmetic or packaging differences that do not affect the product’s function are not considered defects and are generally not eligible for a refund.

🔧 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Clear photos or video showing the product and the problem
• A photo of the shipping label or packaging when applicable

After reviewing your request, we may offer:

• A free replacement
• A replacement part
• Store credit
• A full or partial refund to your original payment method

Damage caused by normal wear, accidents, misuse, improper installation, unauthorized modification, or failure to follow the product instructions is not covered.

🔁 How to Request a Return

To request a return, contact us at:

📩 support@homedepotdaily.com

Please include:

• Your full name
• Order number
• Reason for the return
• Photos or video when applicable

Our customer support team will review your request and provide return instructions within 1–2 business days.

Returns sent without prior approval may be refused and may not qualify for a refund.

Please do not return products to the address shown on the original shipping package unless our support team specifically instructs you to do so.

💰 Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Please allow:

• 1–3 business days for inspection
• 5–10 business days for the refund to appear after approval

Processing times may vary depending on your bank, card issuer, PayPal, or payment provider.

🚚 Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect:

• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
• Customs duties and import fees are non-refundable
• We recommend using a trackable shipping service

HomeDepot Daily is not responsible for return packages that are lost, damaged, or delayed during return transit.

When a return is approved because we sent an incorrect, damaged, or defective item, we will provide instructions regarding return shipping or replacement.

❌ Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not already been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled.

If your order has already shipped, please wait until it is delivered and then contact us to request a return under this policy.

We cannot guarantee cancellation requests, even when they are submitted within the 12-hour period, because some orders may be processed immediately.

📦 Lost, Missing, or Delivered Packages

If your tracking information shows that your package is still in transit, please allow the carrier additional time to complete delivery.

If your package is marked as delivered but you have not received it:

• Check around your property and delivery location
• Ask household members or neighbors
• Contact the shipping carrier
• Contact us within 7 days of the delivery update

We may assist with a carrier investigation when appropriate. Refunds or replacements for packages marked as delivered are reviewed individually and are not guaranteed.

HomeDepot Daily is not responsible for packages delivered to an incorrect address entered by the customer during checkout.

📦 Additional Conditions

This policy applies only to orders placed through:

🌐 homedepotdaily.com

We do not accept returns for products purchased from third-party marketplaces, unauthorized resellers, or other websites.

Please also note:

• Shipping delays caused by carriers, customs, weather, holidays, or other circumstances outside our control are not considered product defects
• Customers are responsible for providing a complete and accurate delivery address
• Customers are responsible for applicable customs duties, taxes, and import fees
• Promotional items, free gifts, and clearance products may not be eligible for return unless damaged or defective
• Refunds cannot be issued while an active chargeback or payment dispute is under review

📩 Contact Us

For questions about returns, refunds, cancellations, or damaged products, please contact:

📩 support@homedepotdaily.com
🌐 homedepotdaily.com
🕐 Response time: Within 24 hours, Monday through Friday

HomeDepot Daily — Everyday Solutions for Your Home