Shipping policy

At HomeDepot Daily, we work hard to deliver your order safely and as quickly as possible. Please review this Shipping Policy for information about order processing, estimated delivery times, tracking, customs, and shipping-related issues.

❌ Order Cancellation

To request an order cancellation, please contact us as soon as possible after placing your order.

• Orders may be canceled within 12 hours of purchase
• After this period, the order may enter processing and can no longer be canceled
• Once an order has been shipped, cancellation is no longer possible

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Cancellation requests are not guaranteed because some orders may be processed shortly after purchase.

📦 How We Ship

Orders are generally dispatched within 1–3 business days after payment has been successfully confirmed.

We automatically select the shipping carrier and service that we consider most suitable for your destination based on availability, delivery performance, and reliability.

Customers cannot select a specific shipping carrier during checkout.

Some orders may be shipped in separate packages when products are fulfilled from different warehouse partners. In this case, you may receive more than one tracking number.

⏱️ Total Delivery Time

Total delivery time = Processing time + Shipping time

All delivery timeframes are estimates only. Actual delivery times may vary depending on the destination, carrier performance, customs clearance, holidays, weather, and other circumstances outside our control.

HomeDepot Daily ships to supported international destinations.

⚙️ Processing Time

Business days do not include weekends or public holidays.

Once your order has been processed, it will be handed over to the shipping carrier.

🌍 Estimated Delivery Times by Region

Delivery estimates are not guaranteed arrival dates.

🔍 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

To track your order:

1. Open your shipping confirmation email
2. Click the tracking link provided or copy the tracking number
3. Allow up to 24–48 hours for the carrier’s system to display the first update

Tracking may remain unchanged for several days while a package is moving between logistics facilities or undergoing international transit. This does not necessarily mean the package has stopped moving.

If you cannot find your tracking information, contact us at:

📩 support@homedepotdaily.com

Please include your full name and order number.

📍 Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

• Full name
• Street address
• Apartment or unit number
• City, state, and postal code
• Country
• Contact telephone number

HomeDepot Daily is not responsible for delivery failures, delays, or losses caused by an incomplete or incorrect address submitted by the customer.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after the order enters processing.

Additional shipping charges may apply if a package is returned because of an incorrect address, an unsuccessful delivery attempt, or refusal by the recipient.

📦 Packages Marked as Delivered

When tracking shows that your package has been delivered but you cannot locate it, please:

• Check your mailbox, porch, entrance, garage, or other safe delivery locations
• Ask household members, building staff, or neighbors
• Wait until the end of the delivery day, as some carriers scan packages before final delivery
• Contact the shipping carrier for additional delivery details

You should contact us within 7 days of the delivery scan if the package remains missing.

We may assist with a carrier investigation when appropriate. A delivery scan does not automatically qualify an order for a refund or replacement.

⚠️ Possible Shipping Delays

Delivery delays may occasionally occur because of:

• Customs clearance
• Carrier congestion
• High order volume
• Public holidays
• Severe weather
• Transportation disruptions
• Incorrect or incomplete shipping information
• Circumstances beyond our reasonable control

HomeDepot Daily is not responsible for delays caused by carriers, customs authorities, weather events, or other third-party circumstances.

A shipping delay alone does not automatically qualify an order for cancellation or refund while it remains in transit.

💰 Customs and Import Duties

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customers are responsible for any applicable customs charges.

HomeDepot Daily:

• Does not control customs fees
• Cannot predict the amount charged
• Is not responsible for customs processing times
• Does not reimburse duties, taxes, or import fees

Failure to pay customs fees may result in the package being returned, delayed, or destroyed by local authorities. Any refund for a returned package will be reviewed according to our Return & Refund Policy and may exclude shipping or handling costs.

🏭 Our Fulfillment Network

We work with multiple warehouse and fulfillment partners to serve customers in different regions.

Depending on product availability and destination:

• Your order may ship from a domestic or international warehouse
• Items from the same order may arrive separately
• Packaging may vary slightly between fulfillment locations
• Different carriers may be used for separate parcels

This fulfillment model helps us offer a wider product selection and competitive pricing.

📩 Contact Us

For questions about shipping, tracking, or delivery, please contact:

📩 support@homedepotdaily.com
🌐 homedepotdaily.com
🕐 Response time: Within 24 hours, Monday through Friday

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